In the new virtual digital business world, the first impression happens well before the Zoom meeting starts. So says Erica Dhawan, who’s written a book that’s never been more timely: Digital Body Language. With often-missing traditional body language cues like handshakes and eye contact, it can be hard to know how to build trust and empathy in a virtual setting. Erica shares the new skills, etiquette and tips that will help you make sure you’re doing it right. Listen in!

Erica Dhawan is the world’s leading authority on 21st century Collaboration and Connectional Intelligence. She challenges audiences and organizations to innovate further and faster, together. Her newest book – Digital Body Language – decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace. Erica Dhawan is the Founder & CEO of Cotential, a global organization that helps companies, leaders, and managers leverage 21st century collaboration skills and behaviors to improve game changing performance. She is the co-author of the bestselling book Get Big Things Done: The Power of Connectional Intelligence, named #1 on What Corporate America is Reading. Dhawan was named by Thinkers50 as “The Oprah of Management Ideas” and featured as one of the Top 20 Management Experts around the world by GlobalGurus. She hosts the award-winning podcast ‘Masters of Leadership.’ Erica speaks on global stages ranging from the World Economic Forum at Davos and TED to companies such as Coca-Cola, Fedex, Goldman Sachs, Walmart, SAP, and Cisco. Erica writes for Harvard Business Review, Forbes, Fast Company. She has degrees from Harvard University, MIT Sloan, and The Wharton School.

Websites and Handles:

ericadhawan.com/digitalbodylanguage