Culture

Doing More, Faster: The Hidden Secret

If you are like most people in business, you are looking to do more, faster. This is evident from even a quick search on Amazon.com for books about productivity. One...

Ripple Innovation In 4 Steps

When businesses get stale and lose their creativity and ability to innovate they do one of two things. They order in doughnuts or bagels and lots of coffee and call...

Reward The Effort, Not The Outcome

When my son came home with straight A's, I congratulated him on the success. That was a mistake, because what gets rewarded get's focused on. While at first blush, getting...

4 Phrases of Amazing Customer Service

I’ve grown my companies by focusing on great customer service. We didn’t always have the biggest names in business working at the firm, and we sure couldn’t always afford the...

Hire People Who Care

I don't care what your skills are. If you don't give a shit, it will be reflected in what you do. And I, your employer, will lose. I could give...

4 Reasons Why You Should Never Force Holiday Work For Employees

My jaw dropped, and not because there was more turkey and pie. I was watching football with my family after enjoying a delicious turkey dinner, and the news came on...

How to Have a Great Place to Work

Do you have a great place for people to work? If you hesitate about answering that question, it may be time to give it some thought. Having a high turnover...

Get Your Slow Employees Working Faster

Productivity, as any entrepreneur can attest to, is one of the, if not the most, important issues that a company has to deal with. Productivity gets things done, and when...

The Best Way To Save A Bad Business Partnership

A confluence of events put me in front of two business partners who hated each other. To make matters worse, they were sisters. 50/50 owners who planned to do everything...

How to Keep Your Employees Happy (When More Money Isn’t An Option)

In case you’ve been living under a rock — in Antarctica — the economy is still sputtering back to health. The “new” economy is uncomfortable (still) to everyone, including your...

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