Customer Service

Crushing The Competition? Bad Move!

I loved the thought of crushing my competition. I reveled in their struggles. My goal wasn't to get more clients per se.  My goal was to take more clients away...

How To Handle A Bad Client With Good Money

Bad clients are bad for business. They can take an inordinate amount of time to service. They can complain about the irrelevant. They may not pay their bills, or at...

It's Not Trivial To Your Customers

I was intending to share this card (picture below) as an example of exemplary customer service. But I can't My name was messed up, and I am (mildly) pissed. I...

Timing Is The Key To Great Customer Service

This saying defines the essence of great customer service: Early is on time. On time is late. Late is unacceptable. Pin it above your desk or tattoo it to your...

Put Life Back In Business

I have clarity on my life's purpose. I wake up every morning knowing it. I go to bed every night thinking about it. It took me about 40 years of...

No News Is Still News

No news is good news? Bullshit! Great customer service, and all great relationships for that matter, is about frequent communication. Even when - scratch that - especially when there is...

The Best Movie For Entrepreneurs

In this episode of On A Roll, Mike Michalowicz share the details on the best movie for entrepreneurs. It is NOT what you think.

A Simple System With A Simple Flaw

I was out to dinner with members of my advisory board when we ordered some wine. I noticed that each wine glass had a star on it (see the picture...

When Great Employees Are A Mismatch On Values

My wife and I were looking to buy a car.  We buy a car about every 6 or 7 years and always start the process by looking at all the...

Give Your Customers The Rules Of Engagement

How do you want your clients to behave when you work with them? Do you need them to stay out your way? Do you want them to review your work...

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