People have asked me what the The Queen Bee Role, or QBR is when implementing the Clockwork systems. Simply put, the QBR is the singular most important activity within your business that delivers on your brand promise. That is a doozy of a sentence, so let’s break it down to the critical elements:
- The QBR is always an activity. And it is always at the Doing level.
- The QBR is always a singular activity. You are likely doing many activities that support your brand promise, but only one can be the most important. That critical activity is the QBR.
- The brand promise of your company is the greatest commitment you assure the customers will receive when they do business with you.
- This is why the QBR is the heart of your organization – it is the most important activity influencing the survivability and thriveability of your company.
Your brand promise is the pledge, assurance, or guarantees you make to your customers about what they will experience with your company. This is the most compelling reason why clients do business with you. And the QBR is the activity that most makes the brand promise a reality.
In short, the QBR delivers on the promise.
Examples of a QBRs are:
| Company | Brand Promise | QBR |
| FedEx | We deliver your packages on time. | The movement of packages (logistics). |
| Savannah Bananas | Fun. Family. Entertainment. | The ideation of fresh, fun family entertainment. |
| Your local doctor | An accurate prescription for your health. | Spot on diagnosis. |
| Fast Food Restaurant | Food served fast. | The assembly of burgers (and other foods) as fast as possible. |
| High-End Restaurant | Remarkable food. | Preparation of food that tastes extraordinary. |
| Mike Michalowicz
(author) |
Complex business ideas are made simple and actionable. | Write books that are easy to digest, empowering, and deliver results. |
| Joe’s Lawn Care | Vacation in your backyard. | Landscape design services. |
