manipulation

Don't Play Pricing Tricks With Customers

I arrived at the car rental desk after a long flight. I just wanted to get to my hotel room as soon as possible, so I could crash. Anything that...

False Urgency Kills Customer Loyalty

I recently bought my last proverbial truck load of coffee from CoffeeForLess. I have a Keurig, and found the CoffeeForLess site to be competitively priced for the Keurig cups.  I...

How To Catch Your Customer's Most Common Lie

Customers lie to you all the time.  Not because they want to take advantage of you or manipulate you, they actually want to save you from hurt feelings.  But these...

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