praise
January 14, 2016
Reward The Effort, Not The Outcome
When my son came home with straight A's, I congratulated him on the success. That was a mistake, because what gets rewarded get's focused on. While at first blush, getting...
February 10, 2015
You May Be Unintentionally Turning a Great Employee Into A Terrible One In 6 Ways
When we have trouble with an employee, it’s easy to place the blame on them. If they’d only followed the procedure, or if they’d only understood the clients’ needs, or...