Customer Loyalty

There’s a growing recognition of the critical connection between workplace security and employee mental health. I’ve personally witnessed the transformative impact of creating a secure and empowering environment for employees...

Did you know that giving a speech is one of the best strategies to scale your small business?  Keynote speeches can provide small business owners and entrepreneurs with a powerful...

There are few industries that didn’t experience a survival mode moment during the pandemic. Some small businesses were able to pivot and thrive while others shuttered their doors or downsized....

It sounds simple, but positive reinforcement can result in big profits for your business. I realized this as my daughter and I were driving into town and were about to...

What is the best way to create a loyal customer base, and therefore a more profitable business? Anticipate customer needs. Anticipating needs is the best way to let your customer...

Sure you’re better than the competition, but how are you different? This really hit home while I was walking in San Jose and came across a Tesla storefront. Yup. A...

Honesty is a vital component of profitability. This is a concept I’ve been toying around with since my conversation with Larry Winget. According to Larry, dishonesty and a lack of...

So there is a guy who owns a candy store. One day, while some of his customers are browsing around, a little boy walks inside. The store owner turns to...

A powerful name does wonders.     Recently, I went to a Savannah Bananas baseball game in, you guessed it, Savannah, Georgia. The intensity of the fanship was nothing short...

I'm in New Orleans (Gnaw Leans, if you are a local) as I write this. I decided to get an early start before I head out to the airport. I...