Customer Service

I loved the thought of crushing my competition. I reveled in their struggles. My goal wasn't to get more clients per se.  My goal was to take more clients away...

Bad clients are bad for business. They can take an inordinate amount of time to service. They can complain about the irrelevant. They may not pay their bills, or at...

I was intending to share this card (picture below) as an example of exemplary customer service. But I can't My name was messed up, and I am (mildly) pissed. I...

This saying defines the essence of great customer service: Early is on time. On time is late. Late is unacceptable. Pin it above your desk or tattoo it to your...

I have clarity on my life's purpose. I wake up every morning knowing it. I go to bed every night thinking about it. It took me about 40 years of...

No news is good news? Bullshit! Great customer service, and all great relationships for that matter, is about frequent communication. Even when - scratch that - especially when there is...

In this episode of On A Roll, Mike Michalowicz share the details on the best movie for entrepreneurs. It is NOT what you think.

I was out to dinner with members of my advisory board when we ordered some wine. I noticed that each wine glass had a star on it (see the picture...

My wife and I were looking to buy a car.  We buy a car about every 6 or 7 years and always start the process by looking at all the...

How do you want your clients to behave when you work with them? Do you need them to stay out your way? Do you want them to review your work...