Customer Service

I received an email yesterday afternoon asking me if I had received the email that same person sent me that morning, since I hadn’t responded yet. The email was not...

Banks like to advertise how friendly they are. Customer service comes first, last and in between. At least, so they say. Yet these “friendly” banks bury customers with small fees....

This morning I bit into a bagel with tomato and cream cheese. The problem was that the tomato wasn’t a tomato, it was a smoked salmon. I almost gagged to...

Convenience. It’s one of your customers greatest desires. A house used to be a cave. Drinking water was in a river a mile away. Dinner was a day’s (or week’s)...

Have you have ever wondered how it is that some of your competitors seem to always be in harmony with their clients, while others fight to stay in their good...

They used to call it the Oprah Effect; Get on her show and your product, book, recipe, service, info-product, brand and everything about you took off (Yeah, I am talking...

When you leave your client’s site. . . After you provided the phone support. . . Once your customer opens your email. . . Are they talking about how happy...

Here's what drives me nuts - when my 2pm appointment calls me at exactly 2 o'clock to tell me they are running late. Why did they have to wait until...

Studies show that people adhere to rules more when they think they are being watched, even if the watching eyes are fake. A recent stop at a McDonald's showed this...

The Olympics are just around the corner. Just like the prior Olympics and the ones before that, the first place medal winners will be two seconds or two inches or...