Customer Service

There’s a growing recognition of the critical connection between workplace security and employee mental health. I’ve personally witnessed the transformative impact of creating a secure and empowering environment for employees...

Before sales. Before profit. Heck, before you put on your pants. There's one thing that your entire business revolves around, and you may not even think about it. Your values....

Did you know that giving a speech is one of the best strategies to scale your small business?  Keynote speeches can provide small business owners and entrepreneurs with a powerful...

There are few industries that didn’t experience a survival mode moment during the pandemic. Some small businesses were able to pivot and thrive while others shuttered their doors or downsized....

Comment here to pay it forward and shout out your favorite small business! We're focusing on reciprocity and giving in December (and always, we hope). I thought it'd be a...

Just about everything you read lately starts off with some reference to “these uncertain times”. It’s true, there is so much upheaval. We are facing a global health crisis, a...

Now more than ever, you need to pinpoint your market. But how? There is a common known concept for small and medium business owners. It’s also the least executed. And...

 What do you do in this turbulent time, when there are so many unanswered questions - not only about our personal health, but the health of your business? While...

Here I am backstage at Thrivers 2020 and about to give a keynote speech. In these minutes before I walk out on stage in front of hundreds of people, I...

It sounds simple, but positive reinforcement can result in big profits for your business. I realized this as my daughter and I were driving into town and were about to...