Customer Service

Last summer, my family and I were at the beach. While we were enjoying a lovely stroll along the boardwalk, we noticed the bike rental below with the sign attached....

A while back, I received an email from two awesome entrepreneurs in Florida, Jorge and Jose from www.EcuDoctors.com. I have had the privilege to know these guys for a few...

This is the simplest, easiest concept to understand, yet only an elite few seem to execute it. Perhaps most people just can’t wrap their head around the idea that, in...

No pictures, not much text. Just 55 seconds until you are getting the best word of mouth marketing for free! 1. One Hand Washes The Other By pitching a client...

Regardless if you sell a mix of generic services or are hocking a high-end specialty product, either way you want to have great testimonials flowing in. I mean, it's a...

When entrepreneurs mess up, we need to apologize. I’m not talking about indiscretions or extra marital affairs. I’m talking about mistakes in customer service, or missed promises, or any version...

Oh, that elusive first client. We desperately need them to get our neophyte business off the ground. Their referrals are the key to subsequent business… to sustaining our business. And,...

More referrals mean more business. It is that simple. There are many traditional approaches to getting more referrals, and they work. In fact, at the end of this article you...

Have you ever been talking with someone and they speak so slllooowwwlllyyy, that you want to shake them? Or, have you ever been talking with someone who speaks so quickly...

I don’t care what you sell or how amazing your offer is; If I don’t like you, I’m not buying. If I don’t like your website, I am going elsewhere....