Customer Loyalty

I am calling bullshit on the productivity experts (and myself) for saying you need to block out time to get certain things done. For example, to write my book, I...

I received an email yesterday afternoon asking me if I had received the email that same person sent me that morning, since I hadn’t responded yet. The email was not...

Banks like to advertise how friendly they are. Customer service comes first, last and in between. At least, so they say. Yet these “friendly” banks bury customers with small fees....

This morning I bit into a bagel with tomato and cream cheese. The problem was that the tomato wasn’t a tomato, it was a smoked salmon. I almost gagged to...

Convenience. It’s one of your customers greatest desires. A house used to be a cave. Drinking water was in a river a mile away. Dinner was a day’s (or week’s)...

Have you have ever wondered how it is that some of your competitors seem to always be in harmony with their clients, while others fight to stay in their good...

Your best business adviser is your customer.   You customer makes it very clear what they like - they buy it from you.   You customer makes it very clear...

They used to call it the Oprah Effect; Get on her show and your product, book, recipe, service, info-product, brand and everything about you took off (Yeah, I am talking...

When you leave your client’s site. . . After you provided the phone support. . . Once your customer opens your email. . . Are they talking about how happy...

Here's what drives me nuts - when my 2pm appointment calls me at exactly 2 o'clock to tell me they are running late. Why did they have to wait until...