Customer Service
April 5, 2016
Less Is More
Could you imagine a fruit stand that just sold bananas? Kinda lame, don't you think? Customers want variety. Where's the blueberries? The apples? The mangoes? Where's all the options? The...
March 18, 2016
Have Great Client Meetings in These 12 Unexpected Places
Holding meetings with clients is a given. At some point just about all entrepreneurs need to meet with their client. But where you meet can make a big difference. So...
February 25, 2016
Waves
The marketplace is an ocean and it is the only place you can capture waves. When you are in the ocean... do everything you can to ride a wave. Don’t...
February 17, 2016
Why People Talk About The Weather
It seems like many conversations include dialog about the weather. Too hot, too cold, too wet, too dry, too windy, too still or just right. There’s not much else to...
February 5, 2016
The Best Wins, The Better Goes Unnoticed
The faster runners are unknown, but the fastest is - Usain Bolt. Stronger financial returns are nice, but the strongest financial returns are what everyone wants. There out countless companies...
January 21, 2016
Is Being Available All The Time Killing Your Business?
Johann Wolfgang von Goeth, the famous writer and scientist, was quoted as once saying, “We must always change, renew, rejuvenate ourselves; otherwise, we harden.” His philosophy couldn’t be more true,...
January 8, 2016
4 Phrases of Amazing Customer Service
I’ve grown my companies by focusing on great customer service. We didn’t always have the biggest names in business working at the firm, and we sure couldn’t always afford the...
December 29, 2015
The Next Knock At The Door
It is the achilles heel of every struggling entrepreneur. We answer the next knock at the door. The next prospect that seeks service (and has some money in their hand)...
December 2, 2015
Choice Is Killing Your Business
Are you running a business or a smorgasbord? I get. You love your customers. You want to make them happy, meet their every need and grant their every wish. So...
October 28, 2015
The Best Advertising Method Ever
The best advertising method ever? It's not Facebook. It's not email blasts or pay-per-click. It isn't even a Super Bowl ad. The best marketing has always been word-of-mouth, where your...