customer service

I know more about phone systems than I really care to. Having owned three companies of all different sizes over the past 17 years, I have unintentionally become skilled in...

When you leave your client’s site. . . After you provided the phone support. . . Once your customer opens your email. . . Are they talking about how happy...

I loved the thought of crushing my competition. I reveled in their struggles. My goal wasn't to get more clients per se.  My goal was to take more clients away...

I was intending to share this card (picture below) as an example of exemplary customer service. But I can't My name was messed up, and I am (mildly) pissed. I...

No news is good news? Bullshit! Great customer service, and all great relationships for that matter, is about frequent communication. Even when - scratch that - especially when there is...

I was out to dinner with members of my advisory board when we ordered some wine. I noticed that each wine glass had a star on it (see the picture...

The best marketing method of all time:   Amazing customer service.   It always brings customers back.  It always gets customers telling others. Try to consitently achieve that with any...

Few things are truly more important to entrepreneurs and small business owners than getting and keeping customers. After all, you’re not even in business unless you have products or services...

Sometimes I think terms like, “night and day,” or “Dr. Jekyll and Mr. Hyde,” were coined to describe business people. So often what we see is not what we get...