under promise
October 21, 2016
Problem? Respond Quickly And Prepare Them For The Worst
I'm in New Orleans (Gnaw Leans, if you are a local) as I write this. I decided to get an early start before I head out to the airport. I...
December 3, 2013
Under Promise, Over Deliver, Repeat
Here's what drives me nuts - when my 2pm appointment calls me at exactly 2 o'clock to tell me they are running late. Why did they have to wait until...
