Customer Service

You have a great idea. Yet, the naysayers tell you it will never work. If you let them, naysayers can crush your dreams. If you don’t confront them they’ll continue...

Profit is key to sustaining any business and gym owners are not an exception. With as many workout types and preferences as there are people in the world, the most...

Let’s face it, we live in a credit society today. Everywhere we go we are paying with credit, getting offers for credit, and wishing we had more of it. But...

Leadership is one of those things that every successful entrepreneur must have in order to succeed, but identifying what good leadership entails may not always be clear-cut for everyone. So...

e of my colleagues showed me an email that she sent to a new prospect with the intent of scheduling an appointment.  In fact, this prospect reached out to her...

I received this note, in the mail last year. It did its job - she got the meeting with me immediately. While I was always willing to meet with her,...

Sales are the backbone of any business. As an entrepreneur, you already know this. But you may not realize just how important how you deliver your sales message matters, especially...

There is a danger when you raise your prices. You may lose customers.  It can (and does) happen. But you also need to realize that higher prices only result in...

Right now, pick up the phone, call your best client and after the appropriate niceties ask them this question: “What am I doing right?” They will surely share some details....

Marketing is about connecting with consumers. Great marketing, though, is about transforming those consumers into fans, raving fans – people who feel loyalty, and feel invested in your business and...