Consumer Behavior

Should You Raise Your Prices?

There is a danger when you raise your prices. You may lose customers.  It can (and does) happen. But you also need to realize that higher prices only result in...

Less Is More

Could you imagine a fruit stand that just sold bananas? Kinda lame, don't you think? Customers want variety. Where's the blueberries? The apples? The mangoes? Where's all the options? The...

Good Criticism vs Bad Criticism

I finished a speech last month and hustled to the back of the room to autograph books.  It is my mini-rockstar moment and I love it thoroughly.  Until I get...

Waves

The marketplace is an ocean and it is the only place you can capture waves. When you are in the ocean... do everything you can to ride a wave. Don’t...

Why People Talk About The Weather

It seems like many conversations include dialog about the weather.  Too hot, too cold, too wet, too dry, too windy, too still or just right.  There’s not much else to...

Snow.

My friend, Barrett owns a lawn care business. To grow his company he hired a company to do outbound calls as the new season approached. As frustrating as it may...

Is Being Available All The Time Killing Your Business?

Johann Wolfgang von Goeth, the famous writer and scientist, was quoted as once saying, “We must always change, renew, rejuvenate ourselves; otherwise, we harden.” His philosophy couldn’t be more true,...

4 Phrases of Amazing Customer Service

I’ve grown my companies by focusing on great customer service. We didn’t always have the biggest names in business working at the firm, and we sure couldn’t always afford the...

How To Name Your New Company

If you are picking a company name the old fashion way you are in trouble. You know what I am talking about — brainstorm names how customers can quickly figure...

The Next Knock At The Door

It is the achilles heel of every struggling entrepreneur. We answer the next knock at the door. The next prospect that seeks service (and has some money in their hand)...

The Next Knock At The Door

It is the achilles heel of every struggling entrepreneur. We answer the next knock at the door.

The next prospect that seeks service (and has some money in their hand) gets serviced. Even if what they want isn’t truly what we are good at. It’s money after all.

The next customer who needs a product we don’t make (but can if we stop making what we are good at making, for a while) gets the product they want. It’s money after all.

The next client who will hire us only if we include a service that we have no clue about gets what they want. Even though we will lose money (and lot’s of it) trying to figure it out. And even though we will never do that service again (albeit we will convince ourselves that we will). It’s money after all.

Doing anything for money sounds awfully a lot like prostitution.

Stop answering ever knock at the door. Only serve the prospects, customers and clients that you can serve extraordinarily well, doing an extraordinarily specific thing.